GDPR Privacy Policy – Water & Wax
Last Updated: April 15, 2025
Water & Wax is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Who We Are
Water & Wax
Mobile Car Cleaning Services – Antwerp, Belgium
Email: [email protected]
Website: https://www.waterwax.be
We are the data controller responsible for your personal information.
2. What Data We Collect
We may collect the following personal data:
- Identity Information: Name, surname
- Contact Information: Email address, phone number, address
- Booking Information: Date, time, and service type
- Payment Information: Only the method of payment (not your full card details)
- Technical Data: IP address, browser type, operating system, and other analytics data
3. How We Use Your Data
We use your data to:
- Process bookings and provide services
- Communicate with you about your booking
- Send appointment confirmations and updates
- Improve our website and services
- Comply with legal and regulatory requirements
4. Legal Grounds for Processing
We process your personal data based on:
- Consent – when you voluntarily provide it (e.g. contact forms, newsletters)
- Contract – to fulfill our agreement with you (e.g. for bookings)
- Legal obligation – when required to comply with laws
- Legitimate interest – to run and grow our business effectively
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.
6. Sharing Your Data
We do not sell your personal information.
We may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Web hosting and analytics providers
- Legal authorities if required by law
All third-party providers are required to respect the security of your data.
7. Your GDPR Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, email us at [email protected]
8. Cookies
Our website uses cookies to improve your browsing experience. For more details, see our separate Cookie Policy.
9. Data Security
We take appropriate technical and organizational measures to secure your data and prevent unauthorized access, disclosure, or alteration.
10. Complaints
If you believe your data rights have been violated, you can file a complaint with:
Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussel
https://www.gegevensbeschermingsautoriteit.be
11. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page.